Est Approval Needed: Waiting for customer to approve an estimate so we can move forward.
Awaiting Customer: Waiting for customer to arrange initial or follow up repair.
Awaiting Delivery: Unit is ready to be returned. Need to coordinate delivery with customer.
Complete-Cust Pickup: Unit is ready for customer to pick up. Please pick up within 5 days.
Repair in Progress: Unit is in shop having diagnostics or repairs performed.
Assigned-Not Started: Unit has been assigned to a technician but not looked at yet. Based on time of year this can vary. Estimated completion date for repair is listed.
Tech Complete: Unit is ready and in billing process. Typically no longer than 24 hours before contact is made.
Parts On Order: parts have been ordered. Repairs will be complete once they arrive. Depending on brand, typical 4-6 day turn around. Some brands can take much longer